Return Policy

Returns are accepted within 30 days of the delivery date recorded by the carrier for your address. Keep the order number available because it identifies the purchase and speeds up every step.

A bed must be unused and returned in its original packaging with all included parts. Cat hair, odors, stains, or damage from use can prevent us from accepting the return.

Refunds are issued within 7 days after the returned bed passes inspection at our facility. Your bank or card issuer may take additional time to post the credit to your account.

If an order has not shipped, reply to the confirmation email and ask us to cancel it. An approved cancellation is refunded within 7 days to the original payment method.

The return window begins on the date the carrier marks the order as delivered. It does not begin when you place the order or when the parcel first enters transit.

If the tracking record shows a delivery you did not receive, contact us before the 30-day period ends. We will review the carrier record and help determine what happened.

Unused hooded beds, woven rope baskets, and holiday-tree-shaped caves may be returned when their packaging and parts are complete. Original packaging includes any inserts, covers, or hardware supplied with the bed.

Inspect a bed before letting your cat use it, since items with pet hair, scent, or washing damage no longer meet the return condition. A gentle check of the material and size helps avoid a rejected return.

If the wrong item arrives or a bed is defective, document the issue with photographs and contact us. Those cases are handled as fulfillment errors rather than ordinary change-of-mind returns.

Email support@zenvuora.shop with the order number, the item you want to return, and a brief reason for the request. Our team will confirm eligibility and send the return address with packing instructions.

Do not mail a bed to the original shipping address without written directions from us. Unapproved parcels may be refused or separated from the order record, which can delay the review.

For a change of mind, you pay the return shipping cost and the original outbound shipping charge is not refunded. We recommend a tracked service because we cannot credit a parcel that never reaches us.

When the wrong bed arrives, the item is defective, or the parcel was damaged before delivery, Zenvuora covers return postage. We also refund the full amount paid for that item after inspection.

After the returned parcel arrives, our team checks the item and its included parts against the order. Approved refunds are issued within 7 days to the same payment method used at checkout.

The refund confirmation is emailed when we submit the credit, but posting time depends on your bank or card provider. Contact them first if the confirmation has arrived and the account balance has not changed.

If you are unsure whether a bed qualifies, email support@zenvuora.shop before sending it. A quick review of the order details can prevent postage costs and a delayed refund.