Shipping Policy

Zenvuora ships cat beds only to street and residential addresses within the United States. We do not offer international shipping, and orders cannot be sent through a freight forwarder to another country.

Orders placed before 2:00 p.m. Eastern Time on a business day are packed within one business day. Orders received later, on a weekend, or on a postal holiday enter the queue on the next business day.

Each hooded bed, rope basket, or tree-shaped cave is checked against its listing before it is sealed. If an item cannot be packed within the stated window, we email you with an update and a revised schedule.

Standard transit usually takes three to five business days after the carrier scans the parcel. Weekends and postal holidays are not counted as business days in that estimate.

Remote or rural routes can sit at the longer end of the three-to-five-day window. Weather, carrier volume, and access limits may add time after the parcel leaves our facility.

Most orders arrive within four to six business days from the order date. The tracking page becomes more precise once the carrier records the first scan.

If you need a bed before a specific date, email support@zenvuora.shop before ordering. We can review the address and stock status, but we cannot guarantee a delivery date controlled by the carrier.

Standard shipping is free on merchandise totals of $75 or more before tax. Orders below $75 pay one flat shipping rate shown at checkout, with no separate handling charge added later.

Each order is charged once for shipping, even when it contains multiple cat beds. The final shipping amount appears on the hosted payment page before you authorize payment.

A tracking number is emailed after the carrier scans your parcel. The first scan can take up to one business day after the shipping label is created.

If tracking has not updated for two business days, send your order number to support@zenvuora.shop. We will ask the carrier for an update and explain the next available step.

Contact us promptly if a parcel arrives damaged, contains the wrong bed, or is marked delivered but cannot be found. Include the order number, delivery address, and clear photographs of the package or item.

We will open a carrier review and, when the claim is approved, provide a replacement or refund. Lost-package claims may require a short waiting period before the carrier closes its search.